Position Summary and Primary Objectives
The Supply Chain Services (SCS) Business Operations Senior Manager is a senior position in the Logistics and Procurement Management job family. They take their direction from the SCS Director and support the establishment and optimisation of the day-to-day operational activities of the Logistics and Procurement (Operations) team within SCS.
Key Roles and Responsibilities
In this position you will be required to:
– Implement the operational strategy, enable the achievement of business targets, by ensuring the provision of processes, methodologies, tools and systems.
– Direct the operation to meet budget and other financial goals.
– Manage relationships with the regional operations counter-parts to identify issues,
requirements and drive alignment of global standards.
– Develop and maintain quality operations and delivery methodologies and teams to support
key growth practices.
– Work with internal stakeholders to support the execution of relevant best practice aligned
systems, processes, policies and go-to-market initiatives.
– Take responsibility for the operational management and leadership of a team of individuals to
ensure the achievement of business and performance goals.
– Create and conceptualise initiatives that drive operational value, including developing,
organising and executing programmes and initiatives with particular regard to the matrix
model of the organisation.
– Effectively manage the Logistics and Procurement Management team, their resources,
development and overall performance.
– Drive change for growth and manage the impact on the Operations team
Recognised tertiary qualification in Supply Chain or related field
Postgraduate Degree would be an advantage
At least 10 years’ demonstrated ability and proven success in a business operations management role within a large scale (preferably multi-national) Supply Chain services environment
Exposure with international operations
General operations management experience in an IT organisation in various disciplines, e.g.
sales support / finance at a global scale
Proven experience in driving alignment to a common vision and working across multiple
stakeholders to achieve results
Experience as an effective/successful people manager (direct or indirect or virtually)
Strategic project and / or programme management experience
Good experience in financial analysis and analytics
Direct experience in multi-regional or country governance
Demonstrated experience in executing strategy
Personal Attributes and Skills Required
Skills and knowledge
Demonstrate strong understanding of the IT Service Industry operations
Possess good knowledge and understanding of IT industry environment and business needs
Possess excellent leadership skills to create and communicate a vision for the operations role
Individual should demonstrate vision, focus and energy to push boundaries and accelerate
the achievement of near and longer term strategic objectives
Demonstrate a strong business and commercial orientation with the ability to build a scalable operation
Possess strong operational management skills with the ability to establish programs
Demonstrate interpersonal skills with the ability to develop and maintain strong stakeholder
Possess excellent communication skills (verbal and written) with the ability to present
information clearly and succinctly
Possess decision-making skills and ability to build a cohesive team
Demonstrate the ability to recognise opportunities for enhancement and continuous
Demonstrate strong big picture vision as well as the ability to get to the detail
Possess the ability to engage with a variety of stakeholders and colleagues at all levels
Possess the ability to work in high-pressure situations where the achievement of year-on-year
financial improvement is a requirement
Demonstrate the ability to establish and manage processes and practices through
collaboration and the understanding of business
Demonstrate the ability to prioritise and manage urgent and complex tasks simultaneously
Demonstrate strong assertiveness skills to flourish in a challenging environment
Demonstrate ability to fit in with a close-knit, committed team of Senior Managers