Position Summary and Primary Objectives
The Supply Chain Services (SCS) Business Operations Senior Manager is a senior position in the Logistics and Procurement Management job family. They take their direction from the SCS Director and support the establishment and optimisation of the day-to-day operational activities of the Logistics and Procurement (Operations) team within SCS.

Key Roles and Responsibilities
In this position you will be required to:
– Implement the operational strategy, enable the achievement of business targets, by ensuring the provision of processes, methodologies, tools and systems.
– Direct the operation to meet budget and other financial goals.
– Manage relationships with the regional operations counter-parts to identify issues,
requirements and drive alignment of global standards.
– Develop and maintain quality operations and delivery methodologies and teams to support
key growth practices.
– Work with internal stakeholders to support the execution of relevant best practice aligned
systems, processes, policies and go-to-market initiatives.
– Take responsibility for the operational management and leadership of a team of individuals to
ensure the achievement of business and performance goals.
– Create and conceptualise initiatives that drive operational value, including developing,
organising and executing programmes and initiatives with particular regard to the matrix
model of the organisation.
– Effectively manage the Logistics and Procurement Management team, their resources,
development and overall performance.
– Drive change for growth and manage the impact on the Operations team

 Recognised tertiary qualification in Supply Chain or related field
 Postgraduate Degree would be an advantage

 At least 10 years’ demonstrated ability and proven success in a business operations management role within a large scale (preferably multi-national) Supply Chain services environment
 Exposure with international operations
 General operations management experience in an IT organisation in various disciplines, e.g.
sales support / finance at a global scale
 Proven experience in driving alignment to a common vision and working across multiple
stakeholders to achieve results
 Experience as an effective/successful people manager (direct or indirect or virtually)
 Strategic project and / or programme management experience
 Good experience in financial analysis and analytics
 Direct experience in multi-regional or country governance
 Demonstrated experience in executing strategy
Personal Attributes and Skills Required

Skills and knowledge
 Demonstrate strong understanding of the IT Service Industry operations
 Possess good knowledge and understanding of IT industry environment and business needs
 Possess excellent leadership skills to create and communicate a vision for the operations role
 Individual should demonstrate vision, focus and energy to push boundaries and accelerate
the achievement of near and longer term strategic objectives
 Demonstrate a strong business and commercial orientation with the ability to build a scalable operation
 Possess strong operational management skills with the ability to establish programs
 Demonstrate interpersonal skills with the ability to develop and maintain strong stakeholder
 Possess excellent communication skills (verbal and written) with the ability to present
information clearly and succinctly
 Possess decision-making skills and ability to build a cohesive team
 Demonstrate the ability to recognise opportunities for enhancement and continuous
 Demonstrate strong big picture vision as well as the ability to get to the detail
 Possess the ability to engage with a variety of stakeholders and colleagues at all levels
 Possess the ability to work in high-pressure situations where the achievement of year-on-year
financial improvement is a requirement
 Demonstrate the ability to establish and manage processes and practices through
collaboration and the understanding of business
 Demonstrate the ability to prioritise and manage urgent and complex tasks simultaneously
 Demonstrate strong assertiveness skills to flourish in a challenging environment
 Demonstrate ability to fit in with a close-knit, committed team of Senior Managers